Help

The most common questions. Still stuck? Email us at info@rie-charts.de. We reply within one business day.

Uploading documents

I got a link. Do I need an account?

No. Open the link on your phone or computer, and it lists what is still needed. Tap a document, then take a photo or choose a file.

Which files work?

PDF, JPG and PNG up to 20 MB. For photos: lay the page flat, in good light, with all four corners showing.

My link does not work anymore.

Links expire after a while. Ask the company that sent it for a new one. They can send it with one click.

My insurance agent has my certificate. Can they send it?

Yes. Forward the link to your agent. It only shows what this company asks of you.

Can I upload a W-9?

Not yet. W-9s and a 1099 prep list are coming soon.

Reminders

When do reminders go out?

By default 90, 30, 7 and 5 days before something expires, on the day it expires, and the day after. Missing documents are requested at the start, after 3 and 7 days, and then weekly up to a limit. A contractor can change this under More, Reminder plan.

How do I stop reminder emails?

Every reminder has an unsubscribe link at the bottom. The contractor can still send you a direct request.

Lien waivers

Does GC Roster give me a waiver form?

No. It only collects and tracks lien waivers. It does not provide forms, review their content, or determine whether a waiver is valid or enforceable. Requirements vary by state. Consult your attorney.

What does "marked as received" mean?

That someone at the contractor marked it. It says nothing about what the waiver says or whether it is enforceable.

Your plan and canceling

What counts as an active sub?

A sub who was on a project in the last 12 months. Subs only in your directory do not count.

How do I cancel?

Under More, Settings, Plan and billing. There is no call and no form to send. Your plan runs to the end of the period you paid for.

What happens when my trial ends?

Your account turns read-only. You can look at and export everything, and reminders stop until you choose a plan. Your data stays.

Can I take my data with me?

Yes. Under More, Exports you can download reports and your files at any time.

Email us

We reply within one business day. We work by email, so there is no phone line to wait on. We cannot give insurance or legal advice.